Frequently Asked Questions
Everything you need to know about your Allertons beauty experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. Express shipping options are available at checkout for next-day delivery if ordered before 2 PM.
Are your beauty products cruelty-free?
Yes, at Allertons, we are committed to ethical beauty. We ensure that our own-brand products and the third-party brands we carry do not test on animals.
What is your return policy for skincare and cosmetics?
Due to hygiene reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 30 days of purchase.
Can I book a salon treatment online?
Absolutely. You can book hair, face, and body treatments directly through our website by clicking the 'Book Now' button in the navigation menu.
Do you offer international shipping?
Currently, we ship to the UK, Europe, and North America. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.